India

Amber Road is a leading provider of cloud based global trade management (GTM) solutions and software provider. We automate the global supply chain across sourcing, logistics, cross-border trade, and regulatory compliance activities to dramatically improve operating efficiencies and financial performance.

Automating global trade requires more than software. It also requires trade content. The rapidly changing nature of global trade content demands daily attention to updates, additions, and corrections. When new regulations come into force, they must be immediately reflected in the trade content library and applied to any affected trade transactions within our software.

We are increasing our team of in-house trade content professionals and are looking for passionate graduates with some experience in International Trade who are excited about building and enhancing the world’s most comprehensive database of government regulations and international business rules, within our suite of Global Trade Management (GTM) software. Fluent in Spanish and English you will be responsible for checking government sources, receiving alerts, and tracking down officials for data, often using our Associate Trade Specialist will carry out research into, gather, translate, interpret, update and codify the country-specific trade regulations you are responsible for on a daily basis.

Job Description/Responsibilities

• Masters competently and independently our Global Knowledge® update process for Trade Content the countries assigned to.
• Meets or exceeds customer expectations on timeliness, quality and completeness of assigned projects by working closely with Team Leaders and Product Managers and by following our quality management standards set forth by our ISO 9001:2008 certification.
• Interact with (Spanish and other government officials and a network of professionals in order to assure data accuracy and integrity, often in Spanish and/ or English and other languages (as appropriate).
• Carries out other, variant tasks assigned by senior management

Qualifications

• Excellent verbal and written communication skills in Spanish language and English
• Computer skills with excellent knowledge of Microsoft Excel and Microsoft Word
• Keen Interest in global trade regulations and policies
• A strong team player with effective communication skills.
• Ability to work with people from different countries and across different time zones.
• Any degree or background in International Trade, ideally with an MBA or International Business degree is preferred

Position Responsibilities

• Understand the product thoroughly - code base, domain, customer use cases
• Understand the framework, the product is built on, including all the APIs
• Analyze, troubleshoot and find the Root Cause and resolve issues faced during UAT, implementation and production, either by professional services team or customers
• Implement bug fixes and enhancements and be part of the Core Product releases
• Setup complex deployment topologies on Websphere and Weblogic clusters to simulate and reproduce customer deployment environments for triaging the issues reported
• Should be familiar with distributed clustered environment setup and identify and tune the poorly performing application using the Thread dump and Heap Dump analyzing tools and memory profiling tools too. Familiarity of interpreting AWR reports is an add-on
• Work closely with other teams in Core Engineering, Customer Support, Professional services to collaborate, coordinate and troubleshoot the customer reported issues. Also work with Engineering as part of any sprint/patch release.
• Build and manage the tools and methods/techniques to efficiently analyze and monitor the deployed the hosted customer applications

Desired Skill set and Experience

• Must have strong hold with Core Java, JavaScript and good knowledge of SQL with 3-4 years of relevant experience
• Must have experience working with large scale applications
• Must have proven experience working on and solving complex technical problems with web applications.
• Must be proactive in nature and have strong written and verbal communication skills. Possessing inter-personal skills is an add-on. Experience in working directly with customers for troubleshooting technical issues will be highly preferred.
• Experience with end to end build and deployment of complex web applications.

Qualifications

• BE / B.Tech / BCA / MCA or equivalent in Computer Science or Information Technology

Job Responsibilities

• Proactively monitor internal or client network/servers/Hosting devices and applications to ensure we meet our agreed SLA’s.
• Level 1 diagnosis when required and should be able to escalate to next level as per escalation matrix.
• Sound knowledge on troubleshooting on Cisco Networking devices, firewall, AIX and UNIX Servers is an added advantage.
• Ensuring SOC as a total interrelated and integrated set of processes and emphasizes quality of service over quantity of services.
• Maintaining internal and clients SLA in terms of call handling, case handling and e-mails, end to end follow-up on the cases, proper shift handover with updates.
• Builds expert knowledge to identify opportunities for change and the ability to convey the need.
• Ensures that support is provided around-the-clock information transfer, answer processing is timely, efficient and meets the required service levels.
• Work across practice to share lessons learned and best practices.
• Complete personal projects as may be assigned by the SOC Manager.
• Possess thorough understanding of our service offerings, technical preferences and technical direction.
• Manages day-to-day colleague interaction and expectations, clearly articulates ideas and thoughts verbally or through mail.

Specified Job Details

Years’ Experience Range: Fresher

Desired Skill Set

• Excellent Communication skills, ability to handle internal / international Clients
• Telephone and email etiquettes
• Team player - Ability to work in a team environment
• Ability to work under pressure
• Sense of ownership/accountability
• Flexible and adaptable to meet the team’s need
• Honest, hardworking and reliable
• Ability to work in an international & multi-cultural environment
• Ability to use Microsoft applications, Word, Excel and Outlook etc.

Preferred Skill set

• Help Desk / Desktop Support, Help Desk / Desktop Support (Tier 1), Help Desk / Desktop Support (Tier 2), Operations Management, Systems Help Desk Management
• Knowledge and experience monitoring tools like Netcool, Smarts, HP Open View, Service Now, Big Brother etc.
• Knowledge and experience of data collection tools like Tivoli, SORT etc.

Educational Qualification: Diploma/ Bachelor's Degree
Work Shift: Shift (1^st /2^nd/ 3^rd)