Job Description/Responsibilities:
- Delivering exceptional customer care by responding to questions in a timely manner
- Provide excellent and prompt service to incoming customer inquiries, by actively listening to customer's requests
- Grow and nurture customer relationships on each and every interaction that result in measurable value
- Maintain customer issue management system and update internal knowledge base according to it
- Generate issue report according to customer’s request and review it regularly
- Maintain acceptable performance standards, including effectiveness, efficiency and quality
- Serve as liaison with other departments to provide a seamless service experiencProactive emphasis on completing end to end service experience
Qualifications:
- Service Request Log
- Change Request for User Requirements
- College degree or above diploma in International Trade or, IT or related field
- 1-3 years of import/export/IT related work experience
- Be patient, positive and strong customer satisfaction oriented attitude
- Excellent communication skills in English, both speaking and writing
- Effective communication skills, including the ability to deal with situations with a high level of patience, tact and diplomacy