More than just answering the phone, our customer support team performs value-added services to ensure your success:
- Data Quality Management - We monitor the flow of information for our on-demand customers, send alerts and respond to message and content concerns according to our agreement with you and your trading partners.
- System Monitoring - We anticipate your typical business and information flow and proactively monitor the information for anomalies related to your external data sources.
- Training - Our customer support group is available for training new employees, conducting refresher training, or assisting you in further rollout and user adoption of your solution.
- Upgrades - Our technical staff will assist your company with upgrading to the next version of the software and data migration as requested.
- Global Trade Information Updates - The content that drives global trade is constantly changing. From carrier accessorial charges to duty and taxes to denied party lists, our customer support team provides you with access to current industry data to support your global trade management solution.
- Customizations - Customers may request a customization to their interface or application after the initial implementation. Our customer support team works with you to identify the requirement and solution options to meet your business needs.