Danish carrier Maersk has announced a new strategy they'll be attempting this year, in order to boost revenue: 95% on-time arrivals. The company estimates that this could boost their revenue by as much as $250 million. According to an article in American Shipper, this is mainly because:

The results are in for Logistics Management's 2009 Quest for Quality awards, an annual survey of shippers that ranks the customer service of logistics providers, based on several different criteria. This year, LM reached out to 6,485 logistics and supply chain decision makers to determine their satisfaction of various LSPs. Key results of the survey include: