With customers and users around the world, our customer support group is always available. As a valued customer, your satisfaction is our top priority and we work hard to ensure that the products and services we provide meet your highest expectations. Global trade does not pause for holidays; global business is not conducted within a single time zone.
More than just answering the phone, our customer support team performs value-added services to ensure your success:
To contact Customer Support, please use the following telephone numbers and e-mail addresses:
| Region | Phone Number |
|---|---|
| Worldwide from anywhere | 1.919.468.3500 |
| U.S. and Canada (toll free) | 1.800.852.6562 |
| China | 86.21.52066702 |
| Hong Kong | 852.2784.6562 |
| Germany (toll free) | 0.800.7235166 |
| Japan (toll free) | 0066.338.30010 |
| Ireland (toll free) | 1.800.543205 |
| Singapore (toll free) | 800.110.0599 |
| The Netherlands (toll free) | 0.800.022.6293 |
| United Kingdom (toll free) | 0.800.96.9559 |
If you need to report an incident via email, please submit it to Support@AmberRoad.com. To ensure that your incident is promptly addressed, please provide the following key information:
In the event of a severity one (critical) incident, a phone call should be placed to the Customer Support Center in addition to the email.
